Dear Customers,

We would like to extend our sincerest apologies for the recent issue where some of our rice products were found to have been affected by insects. We understand the importance of food safety and quality, and we deeply regret any inconvenience this may have caused you.

To ensure the best quality and safety of your rice, we recommend the following ways to keep rice in your strage:

1. Keep rice in a cool, dry place:Store rice in an airtight container in a location that is free from moisture, heat, and direct sunlight. A pantry or in the fridge is ideal.
2. Use sealed containers: Use airtight or vacuum-sealed containers to prevent pests from entering. You can also store rice in the original packaging if it is tightly sealed.
3. Avoid high humidity: Humid environments can encourage pests and mold growth. Make sure the storage area is well-ventilated and dry.
4. Regular inspection: Check your rice periodically for any signs of pests or unusual odors. If you notice anything unusual, we’ll exchange it within one month of purchase.

We are actively working to address and resolve this issue, and we appreciate your understanding and continued support.

Thank you for your continued trust in our products.

Yours Sincerely,